Shipping Policy
At Everwave Jewels, we're excited to bring our 'always-on' jewellery to you, no matter where you are in the world. Here’s what you need to know about our shipping process.
Order Processing Time
All orders are processed and dispatched from our suppliers within **[1-3]** business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
Estimated Delivery Times
Delivery times vary by region. These are our current estimates:
- USA & Canada: **[X-Y]** business days
- UK & Europe: **[X-Y]** business days
- Australia & New Zealand: **[X-Y]** business days
- Rest of World: **[X-Y]** business days
Please note that these are estimates and can be affected by customs clearance, local carrier delays, and other factors outside of our control.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Most orders are fully trackable, though some low-cost shipping lines may have limited scanning events.
Customs, Duties, and Taxes
Our orders are shipped DDU (Delivered Duty Unpaid). This means that for international orders, you, the customer, are responsible for paying any applicable import duties, taxes, and fees upon delivery. These charges are determined by your local customs authority and are not collected by Everwave Jewels.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Everwave Jewels is not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an address error, we will contact you to arrange for reshipment at your expense.