FAQ

Frequently Asked Questions

Q: Is your jewelry really waterproof?

A: Yes! Our pieces are crafted from a stainless steel base and coated with 18k gold using a durable PVD process, which makes them highly resistant to water and tarnish. You can wear them in the shower, pool, and gym. For best care, we recommend rinsing with fresh water after exposure to chlorine or salt water and drying thoroughly.

Q: What is PVD Gold Plating?

A: PVD, or Physical Vapor Deposition, is a modern plating process that is 10 times more durable than traditional gold plating. It produces a brilliant, long-lasting finish that is more resistant to corrosion from sweat and regular wear.

Q: Is the jewelry hypoallergenic?

A: Yes, the base material of our jewelry is stainless steel, which is a hypoallergenic metal and generally safe for sensitive skin.

Q: How long will it take to receive my order?

A: Orders are typically processed within **[1-3]** business days. Estimated delivery times vary by region and are listed on our Shipping Policy page. You will receive a tracking number as soon as your order ships.

Q: What is your return policy?

A: We offer a **[30]**-day return policy for unused items in their original packaging. For hygiene reasons, earrings are not eligible for return. Please see our full Refund & Return Policy for more details.

Q: How should I care for my jewelry?

A: To keep your jewelry looking its best, rinse it with fresh water after swimming or sweating, dry it completely, and avoid direct contact with harsh chemicals like perfumes and lotions. Store it in a soft pouch when not in use. For more details, please visit our Jewelry Care page.

Have another question?
Feel free to reach out to our friendly support team at service@everwavejewelry.com!